During the first week participants grab a common HVAC component and/or application with the chore of explaining what the part is, what it does, and ways to diagnose as well as the manner of which to explain to the resident for a clear understanding.
Truth is, HVAC is centered around customer service, so we can never neglect customer experience. Recognizing and placing ourselves in the customer shoes is an important part the service technician needs to excel all.





