Truth is, HVAC is centered around customer service and relationship building, so we can never neglect the customer experience. Recognizing and placing ourselves in customer shoes is an important part the service technician needs to excel at.
The enclosed photo(s) shows participants detailing a specific common issue and/or part while explaining the concept to Mrs. Smith.
Truth is, HVAC is about customer service so we can never neglect customer experience. Recognizing and placing ourselves in the customer shoes is an important part the service technician needs to excel all. Being a problem recognizer and problem resolver is the ultimate job for any customer service position, including HVAC.
Participants develop more than the skills to get the job done at HVAC Technical Academy, participants get a grasp on the full cycle, the good, the not-so good, and rather uncomfortable part.
HVAC technicians are often required to perform services on the roof. Be it commercial or residential, ladder practice and safety should always come first.
HVAC straight cool...
Take a few minutes and check out our December graduate videos:
https://hvacta.com/student-sharing-in-training-2023/