Truth is, HVAC is centered around customer service and relationship building, so we can never neglect the customer experience. Recognizing and placing ourselves in customer shoes is an important part the service technician needs to excel at.
The enclosed photo(s) shows participants detailing a specific common issue and/or part while explaining the concept to Mrs. Smith.
Joshua Boone demonstrates how to measure, cut, fold, staple, and tape duct board during the July–August 2026 HVAC Technical Academy workshop in Sanford, Florida.
HVAC Technical Academy workshop attendee Christopher Gonzalez demonstrates how to perform an HVAC pump down using gauges and a service wrench and explains why the pump down process is used.
HVAC Technical Academy workshop attendee Darvin Pierre Louis walks through the refrigerant recovery process, including connecting the hoses, recovery machine, recovery tank, and manifold.
HVAC Technical Academy workshop attendee Dave explains the importance of the condenser fan motor and walks through checking the contactor, capacitor, and fan motor when the motor is not operating.
HVAC Technical Academy workshop attendee EJ explains the role of the defrost board, how the defrost sensor monitors the condenser coils, and some reasons a defrost board may need to be replaced.